Help & Support

Everything you need to get started with Threat View

Threat View provides AI-powered safety assessments for your organization's calendar events across Microsoft Teams, Outlook, and Microsoft 365. Below you'll find answers to common questions and how to get help.

๐Ÿš€Getting Started

To set up Threat View for your organization:

  • Step 1: A Tenant Administrator installs the Threat View app from the Microsoft Teams App Store
  • Step 2: The administrator grants consent for the required permissions (read calendar events and organization info)
  • Step 3: Threat View will automatically begin analyzing calendar event locations and providing safety assessments

An active enterprise account with Microsoft 365 is required. Personal Microsoft accounts are not supported.

โ“Frequently Asked Questions

What permissions does Threat View need?

Threat View requires permission to read organization information, access tenant member details, and read calendar events. Only meeting location data is processed โ€” we never access message content, files, or personal communications.

Who can grant consent?

Only a Microsoft 365 Tenant Administrator (Global Admin) can grant consent on behalf of the organization.

What data does Threat View collect?

We collect only calendar event locations, event dates/times, tenant ID, and the consenting admin's email. We do not access meeting content, attendee lists, or personal communications. See our Privacy Policy for details.

How is safety assessed?

Threat View uses AI to analyze meeting locations by integrating real-time crime statistics, traffic data, weather alerts, and news reports. Each location receives a safety score with actionable recommendations.

Which platforms are supported?

Threat View works across Microsoft Teams (desktop and web), Outlook, and Microsoft 365.

Is there a cost?

Please contact us for pricing information and enterprise plans.

๐Ÿค–AI-Generated Content

Threat View uses AI to generate safety assessments and scores. While we strive for accuracy, users should always review AI-generated information before making decisions.

To report objectionable or inaccurate AI-generated content, please contact us at the email address below with details about the specific content in question. We are committed to taking timely action on all reported concerns.

๐Ÿ”งTroubleshooting

"Your organization is not registered"

This means admin consent has not been granted yet. Ask your Tenant Administrator to open the Threat View app in Teams and click "Grant Consent." Contact us if you need a new organization set up.

Tab not loading / blank screen

Try refreshing the tab. If the issue persists, ensure your browser or Teams client is up to date. Clear the cache and try again. Contact us if the problem continues.

"Failed to initialize Teams SDK"

This can occur if the app is opened outside of the Teams environment. Make sure you're accessing Threat View from within Microsoft Teams, Outlook, or Microsoft 365.

Need More Help?

Our support team is here to assist you.

suraj.prajapati@quokkalabs.com